Delivery & Returns

We aim to process orders within 3 working days of the order date (Monday-Friday excluding UK bank holidays). During busier periods our processing times might increase to 5 working days.

UK shipping

UK orders are shipped with Royal Mail, and we provide free UK shipping on orders over £75 (via 2nd Class Royal Mail).

2nd Class Royal Mail is £3.50 (delivery in 2-3 working days including Saturdays).

1st Class Royal Mail is £5.50 (aims to deliver next working day including Saturdays). Our 1st Class Royal Mail orders are prioritised and we aim to dispatch them the next working day (excluding Friday, if you order after 4pm Thursday your order will be dispatched on Monday).

Local pick up

Free local pick up available. Orders will be ready to collect within 2-4 working days. You can collect your order during our normal opening hours when notified it is ready. All orders will be available to collect from our shop, 20 Crawfurd Street, Greenock, PA15 1LJ.

Europe/International Shipping

Shipping quote is available upon request.

Lost Parcels

It is very rare for parcels to go missing but when they do please note the following. Royal Mail does not consider a UK parcel lost until 13 working days after posting. International mail within Europe is not considered lost until 25 working days after posting, and mail outside of Europe is 32 working days. I am not able to replace OR refund missing items until we have passed this time period. 

Returns

We make every effort to provide full details and accurate images for all of our products. If you have any questions about a product please contact us.

Cut fabric, ribbons and trims can’t be returned as these orders are cut to order and count as a custom order unless they are damaged during shipping. We will reimburse any shipping costs incurred when returning damaged merchandise, and will send replacement merchandise at no cost. Please include a description of the damage with your return.

Unused and unopened products can be returned in their original condition within 90 days. When making an exchange, the customer must pay for all shipping costs associated with the return. The customer must email info@materialthingsgreenock.com to inform of the return.

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.